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Terms of Use

Effective date: 1 December 2025

Introduction

These terms constitute a legal agreement between you and Jabatix SA, 12 rue Gabriel Lippmann, Luxembourg, 5365 Munsbach ("Jabatix", "we" or "us"). Your use of Jabatix.net (the "Website") and the services provided on the Website (the "Services") is subject to these Terms of Use (these "Terms"). By using the Website and our Services, you:
 

  • confirm that you have read and understood these Terms;

  • agree to these Terms;

  • agree to our Privacy Policy; and

  • agree to comply with all applicable laws and regulations.
     

If you accept these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that legal entity to these Terms.

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We may revise these Terms at any time by posting the updated Terms on the Website or by notifying you. Your continued use of the Services after such changes shall constitute your acceptance of the revised Terms.​​​​​

Definitions

When we use the following terms in these Terms, we mean the following:
 

  • "Credits" are the prepaid, non-refundable and non-redeemable units that you purchase or receive in order to use the Services. Credits are consumed when you use the Platform, Jabatix or other usage-based features.
     

  • "Customer Data" means all content, code, text, images, files or other data that you enter, upload, transmit, host or generate through the Services, including applications you create using Jabatix. Customer Data does not include usage data or Jabatix materials.
     

  • "Free Credits" are promotional or trial credits that we grant to you.
     

  • "Infrastructure Providers" means third-party providers of hosting, database, storage, network, or related infrastructure services that we use to provide Jabatix.
     

  • "Jabatix.net" refers to our optional cloud hosting and backend environment, which may include database hosting, authentication, file and object storage, and API endpoints. Jabatix.net is provided on third-party infrastructure.
     

  • "Jabatix Materials" means the platform, the services, the website, and all related software, technologies, documentation, tools, templates, algorithms, models, interfaces, content, and other materials that we develop, provide, or make available, together with all improvements, modifications, and derivative works. Jabatix Materials do not include your customer data.
     

  • "Paid Credits" means Jabatix application credits that you purchase through the website or otherwise and use for your work in Jabatix.
     

  • "Personal Data" means any information that identifies, relates to, describes, or can be reasonably associated with a specific individual.
     

  • "Platform" means our software platform, which you can access via the Website and use to create calculations through interaction.
     

  • "Services" means the Platform and all related features, tools, modules, integrations, and support services that we make available to you under these Terms.
     

  • "Usage Data" means telemetry data, logs, performance data, usage metrics, and other technical data generated by or in connection with your use of the Services. Usage Data does not include Customer Data or Personal Data.

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Licence to Use Our Services

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable and revocable licence to access and use the Services for your personal or internal business purposes.

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This licence does not grant you any ownership rights in the Services or Jabatix Materials, and all rights not expressly granted are reserved by us. This licence will terminate immediately if you breach these Terms or your account is terminated for any reason.

Licence Restrictions

You agree not to do any of the following, and not to allow others to do any of the following:

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  • share your account credentials or grant unauthorised access to your account;

  • circumvent or disable any security, usage or access controls;

  • upload, transmit, or distribute malicious code, viruses, or harmful content;

  • overload, disrupt or impair the normal operation of the Services;

  • using the Services to harass, defame, impersonate or otherwise harm others;

  • use the Services in violation of applicable laws, regulations, export controls or sanctions;

  • ​use the Services to create or distribute harmful, misleading, illegal or infringing content.​

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Suspension and Termination for Breach of Contract

We may immediately suspend or terminate your account, your access to the Services or any part thereof if we have reason to believe that you have violated these Terms (including the licence restrictions above) or have engaged in fraudulent, abusive or illegal activities. Suspension or termination does not limit any other remedies available to us at law or in equity, and you remain liable for all fees and charges incurred up to the time of suspension or termination.

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Billing and Payments

Platform Subscriptions

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You may use the Platform under a free or paid plan as described on the Website. Paid plans are billed in advance and automatically renew unless you cancel in your account settings before the renewal date. Plan restrictions (e.g., licences, features, or usage limits) are described on the website and may change from time to time. Unless required by law, subscription fees are non-refundable.

Free vs. Paid Credits

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  • Free credits: We may grant free credits, e.g. for testing purposes.

  • Paid credits: You can purchase paid credits at any time. Credits do not accrue interest and have no cash or credit equivalent.

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Transfer and Expiry of Credits

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Credits remain available as long as you have an active paid subscription plan. Upon cancellation, transferred credits expire in accordance with the provisions in the "Refunds and Termination" section.​

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Purchase of Credits and Automatic Top-Up

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You may purchase credit through Stripe or another third-party payment processor designated by us from time to time. By purchasing credit, you agree to comply with the applicable terms and conditions of the payment processor in addition to these Terms. You may also enable auto-recharge so that your credit is automatically replenished when it falls below a threshold you specify. We rely solely on the records, calculations and determinations of our designated payment service provider with respect to payments, settlements, invoicing and account balances, and you agree that these determinations are final and binding, unless there is an obvious error.

No Refunds; no Financial Instrument

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Credits are prepaid, non-refundable and cannot be redeemed for cash or other value. Credits represent only a limited licence to access the Services and are not deposits, stored value or financial instruments. The rules for transfer and expiry can be found above in the section "Transfer and expiry of credits". The rules for expiry can be found in the section "Refunds and Termination".

Taxes and Withholding Tax

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Fees and credits are exclusive of taxes. You are responsible for all applicable taxes, duties or government levies, except for taxes based on our revenue.

Dependencies and Availability of Services

We provide the Services using a combination of our own technology and infrastructure providers.  As we cannot fully control these providers, we cannot guarantee the uninterrupted availability, performance or security of the Services. You understand and agree that interruptions, delays or errors may occur and that we are not responsible for any problems caused by these providers or by events beyond our reasonable control (including events of force majeure).

Disclaimer for Models and Formulas

The Services may use models and formulas to generate content or other results. These results may contain errors, inaccuracies or other problems and should not be used without independent verification and testing. You are solely responsible for verifying, validating and using any results.

Customer Data and Privacy

No Sensitive Data

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You agree not to upload, enter or otherwise provide any protected data. Our Services are not designed to process this type of data, and we disclaim any responsibility if you choose to submit such data.

Rights to Customer Data

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With the exception of personal data, you grant us a worldwide, perpetual, royalty-free licence to use, reproduce, modify, process, analyse and otherwise exploit your customer data for our business purposes.

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Use of Personal Data

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We do not sell personal data or share it with third parties for advertising or marketing purposes. However, we may anonymise and aggregate personal data, and once it has been anonymised and aggregated, we may use it for any business purpose without restriction.

Retention and Deletion

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  • We may retain customer data in anonymised and aggregated form for the purposes set out in the section "Rights to customer data" for an indefinite period of time.

  • We may retain personal data for as long as necessary to provide the services.

  • We may also retain certain personal data after an account is closed or after deletion requests are made for fraud prevention, legal defence or to comply with our legal obligations.

  • Deleted data may remain in backups for a limited period of time before being permanently removed.

  • Usage data and anonymised or aggregated information may be stored indefinitely.

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Use of Data by Infrastructure Providers

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Certain infrastructure providers may have the right, under their own terms and conditions, to use aggregated or anonymised usage data derived from your activities for their own business purposes. By using the Services, you acknowledge and agree to the rights of these providers.

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Customer Responsibility

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You are responsible for ensuring that your use of the Services, including the transmission of customer data to which you connect, complies with applicable data protection laws.

Refunds and Termination

Expiration upon Termination

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If your account/services are terminated by you or by us, any remaining credit (free or paid) will expire. Refunds  will not be granted. Unless required by law, all fees are non-refundable.

Effects of Termination

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Termination of your account or these Terms will terminate your right to access the Services, but will not affect any rights or obligations that by their nature should survive (e.g., intellectual property rights, disclaimers, limitations of liability, indemnities, and payment obligations).

Marketing and Promotions

Promotional Credits and Offers

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From time to time, we may make promotional credits or other promotional offers available to you. Promotional credits and offers are provided at our sole discretion and may be changed or discontinued at any time.

Restrictions

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Promotional credits and offers:

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  • are non-transferable, non-refundable and cannot be redeemed for cash or other value;

  • may be limited to certain services;

  • expire as stated in the promotion or, if no expiry date is stated, at the end of the current calendar year;

  • cannot be combined with other promotions unless we expressly permit it.​

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Ownership Rights

Our Rights

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We (and our licensors) own all rights, title and interest in the Services and Jabatix Materials. This includes the application, the website, all underlying software, infrastructure, technology, databases, APIs, models, algorithms, interfaces and tools, as well as any improvements, modifications or derivative works of the foregoing. Except for the limited licence we grant you under these Terms, we reserve all rights in the Services and Jabatix Materials.

Your Rights

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Between us, you own your customer data, including the tables or projects you create using the Services. Between us, you also own any results generated for you through the Services, subject to any third-party rights in the underlying models and formulas.

Usage Data

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We own all usage data generated by or in connection with your use of the Services. We may use usage data for any business purpose, including monitoring, analysis, benchmarking, improving the Services, and developing new features or offerings.

Feedback

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If you provide us with feedback, suggestions, ideas or other information relating to the Services or our business ("Feedback"), you agree that we may use, copy, modify, distribute, publish or otherwise exploit such Feedback for any purpose, in any form and through any medium, without restriction or compensation to you. You also agree that we are not obligated to treat the feedback as confidential.

Relationship to Other Terms

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Nothing in these terms transfers ownership of customer data or results to us or ownership of the services or Jabatix materials to you.

Disclaimer

JABATIX SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE". WE AND OUR LICENSORS AND PROVIDERS MAKE NO EXPRESS OR IMPLIED WARRANTIES REGARDING THE SERVICES OR THE RESULTS YOU MAY OBTAIN FROM THEM. TO THE EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, ERROR-FREE OR FREE FROM HARMFUL CODE, OR THAT THE RESULTS WILL BE ACCURATE, RELIABLE OR SUITABLE FOR YOUR INTENDED PURPOSE.

Indemnification

You agree to indemnify and hold us harmless from and against any and all claims, damages, losses or expenses (including reasonable legal fees) arising out of or in connection with:

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  • Your misuse of the Services;

  • Your failure to comply with applicable laws or regulations;

  • Your breach of any third-party terms and conditions;

  • Content or customer data provided by you, including claims for infringement, misappropriation or violation of third-party rights.

Limitation of Liability

TO THE EXTENT PERMITTED BY LAW, WE AND OUR LICENSORS, SUPPLIERS, AFFILIATES AND OFFICERS ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, BUSINESS INTERRUPTION OR LOSS OF GOODWILL ARISING OUT OF OR IN CONNECTION WITH THE SERVICES OR THESE TERMS AND CONDITIONS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, TO THE EXTENT THAT SUCH LIABILITY CANNOT BE LIMITED UNDER APPLICABLE LAW. WITHOUT LIMITING THE FOREGOING, WE ARE NOT LIABLE FOR ANY DOWNTIME, INTERRUPTIONS, DELAYS OR OTHER PROBLEMS CAUSED BY INFRASTRUCTURE PROVIDERS OR OTHER THIRD PARTIES; FOR ERRORS OR INACCURACIES IN THE RESULTS; FOR ACTIONS OR OMISSIONS BY YOU, YOUR USERS OR PERSONS USING YOUR ACCOUNT; OR FOR THE LOSS OF CUSTOMER DATA, UNLESS THIS IS DUE TO GROSS NEGLIGENCE OR INTENTIONAL MISCONDUCT ON OUR PART. IN NO EVENT SHALL OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR IN CONNECTION WITH THE SERVICES OR THESE TERMS AND CONDITIONS EXCEED WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR ANY OTHER LEGAL BASIS, SHALL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SERVICES IN THE TWELVE (12) MONTHS IMMEDIATELY PRIOR TO THE CLAIM, UNLESS SUCH LIABILITY CANNOT BE LIMITED UNDER APPLICABLE LAW.

Term and Termination

These Terms shall become effective when you first accept them or begin using the Services and shall remain in effect until terminated.


You may terminate your account at any time via your account settings and discontinue use of the Services.


We may terminate your account or your access to the Services for convenience by giving you prior notice or as otherwise provided in the section "Suspension and Termination for Breach of Contract". We may also discontinue or modify the Services, in whole or in part, at any time by giving you prior notice.


Upon termination, your right to access the Services will immediately cease. You will remain responsible for all fees and charges incurred up to the time of termination. Any unused credit will expire in accordance with the provisions in the section "Refunds and Termination".

Applicable Law and Dispute Resolution

These Terms and any disputes or claims arising out of or in connection with them, the Services or your use of the Services are governed by the laws of the Federal Republic of Germany.


You agree that the state and federal courts in the Federal Republic of Germany shall have exclusive jurisdiction over any disputes or claims arising out of or in connection with these Terms and Conditions or the Services, and you consent to the personal jurisdiction of these courts.


Any disputes with us must be brought on an individual basis and not as a plaintiff or member of any purported class action, consolidated action or representative action. 


Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such rights. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect

Survival

The provisions of these Terms relating to intellectual property, data rights, disclaimers, limitations of liability, indemnities, governing law and all other provisions that by their nature should survive shall survive the termination of your account or these Terms.

Advertising Rights

If you are a business, you grant us a non-exclusive, worldwide, royalty-free licence to use your name, logo and trademarks ("Trademarks") to identify you as a customer on our website, in customer lists, pitch materials, investor presentations and other marketing and promotional materials.


You may revoke this licence at any time by notifying us in writing. Upon receipt of your notification, we will use commercially reasonable efforts to discontinue use of your Trademarks in new materials, but we are not obligated to recall or destroy materials already in use.


You represent and warrant that you have all necessary rights to grant this licence and that our use of your Trademarks as permitted herein does not infringe or misappropriate any third-party rights.

Authorisation

You may only use the Services if:


You are at least eighteen (18) years of age or the age of majority in your country and have the legal capacity to enter into a binding contract. The Services are not intended for persons under the age of eighteen (18), and we do not knowingly collect or solicit personal information from persons under that age. If we discover that we have collected personal information from minors without verifiable parental consent, we will promptly delete that information.


By using the Services, you represent and warrant that you meet these requirements. If you are using the Services on behalf of a company or other legal entity, you also represent that you have the authority to bind that legal entity to these Terms.

Notifications

We may send you communications (including changes to these Terms, updates to our Services, or other important information) via email to the address associated with your account, through in-product notifications, or by posting on our website. Communications will be deemed delivered once they have been sent.

Miscellaneous

Entire Agreement

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These Terms constitute the entire agreement between you and us with respect to the Services and supersede all prior or contemporaneous agreements, notices and understandings (whether written or oral) with respect to the Services.

Assignment

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You may not assign, delegate or transfer these Terms, in whole or in part, by operation of law or otherwise, without our prior written consent. We may assign, delegate or transfer these Terms, in whole or in part, without restriction. Any attempted assignment in violation of this section shall be void.

Export Controls and Sanctions

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You may not use the Services if you are located in a country or territory subject to US government embargoes or sanctions (including Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, or Luhansk regions of Ukraine), or if you are listed on any US government list of restricted or prohibited parties. You represent and warrant that you are not subject to any such restrictions.

Beta or Experimental Features

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From time to time, we may make available features that are labelled as beta, preview, or experimental. Such features may be incomplete, change at any time, and be discontinued without notice. They are provided "as is" without any warranty and may be subject to additional terms.

Waiver

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Our failure to enforce any provision of these Terms shall not constitute a waiver of our right to do so at a later date.

Severability

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If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

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